Job Description
Company Description
OHEAP Fire & Security is a trusted family-run business with a legacy of excellence in fire safety and security solutions dating back to 1958. Serving over 7,000 customers nationwide, we pride ourselves on delivering reliable and innovative services. As a third-generation company, we combine extensive industry expertise with a commitment to supporting the safety of our clients. Join a company with a strong reputation and a dedication to quality and customer service.
Role Description
This is a full-time on-site role based in Derby for a Credit Controller. The Credit Controller will manage credit accounts, oversee collection of outstanding debts, and monitor debtor accounts to ensure on-time payments. Responsibilities include negotiating payment plans, maintaining detailed records of transactions, and handling credit-related queries. The role involves collaborating with internal departments and maintaining professional relationships with external stakeholders to support efficient financial operations.
Tasks involved
- This credit control position is a high-volume position with a live ledger of over 1,500 accounts
- Responsible for raising debtor listings
- Allocation of posted daily bank payments
- Chasing of overdue accounts by email & phone to obtain payment within payment terms
- Accurate updating of notes on Iplicit - accounts package with reference to all customer contact
- Opening of new accounts using Experian as a guide following authorisation by Credit Control Manager
- Managing cash sale accounts
- Set up payment plans when required to secure debt
- Promptly allocate credit notes
- Taking payments by card over the phone.
- Resolving customer queries by phone or e-mail & escalating to relevant dept managers
- Requesting PO numbers to ensure payment of invoices within agreed payment terms
- Escalating overdue accounts to Legal via management as necessary
- Good knowledge of Outlook & excel
- Assisting with monthly statement runs
Skills Required
- Be able to demonstrate a wealth of credit control experience with a strong understanding of procedures and policies in line with the role when chasing debt.
- The ideal candidate should be an extremely organised person with a professional outlook, excellent problem solving and strong multi-tasking skills.
- Minimum of 2/3 years credit control experience essential
- An excellent eye for detail and proficient in Excel
- Great communication skills both written and oral
- Strong skills in Credit Control, Credit Management, and Debt Collection
- Experience with managing Debtor accounts and financial operations
- Understanding of Finance concepts and best practices
- Proficiency in relevant software tools and the ability to maintain accurate records
- Excellent communication, negotiation, and problem-solving skills
- Ability to manage multiple tasks effectively in a fast-paced environment
- Previous experience in a similar role is advantageous
Salary 26k - 29k DOE
40 hours per week
Hours of work 8am – 5pm Monday to Friday with 1 hour lunch break